Last Updated: October 20, 2026
At Forestira, we want to make your shopping experience as smooth and convenient as possible.
This Shipping Policy explains how orders from our Evening Gown collection are processed, shipped, and delivered.
1. Order Processing
After you place an order, we will process it using the order information provided at checkout.
Processing times may vary depending on product availability, order volume, payment verification, and other operational factors.
Any available processing-time estimates will be communicated on the relevant product page, at checkout, or through our order communications.
Processing time is separate from shipping transit time.
2. Shipping Methods and Delivery Estimates
Available shipping methods and estimated delivery times will be displayed at checkout or communicated through our website.
Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.
Actual delivery times may vary depending on the destination, shipping provider, customs clearance, weather conditions, public holidays, and other circumstances.
Where applicable law establishes a mandatory delivery deadline, that requirement will apply.
3. Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
The amount may depend on the delivery destination, shipping method, order details, and any applicable promotion.
Please review the final order total before submitting payment.
Any additional charges that we are legally required to disclose will be communicated in accordance with applicable law.
4. Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Please carefully review your name, address, postal code, email address, and telephone number, where required.
If you notice an error after placing an order, contact us as soon as possible at assistance@forestira.top.
We cannot guarantee that shipping information can be changed once an order has entered processing or has been dispatched.
5. Order Tracking
Where tracking is available, tracking information may be provided after your order has been dispatched.
Tracking updates may take time to appear in the shipping provider’s system.
If your tracking information does not update for an extended period or you have concerns about your delivery, please contact our customer support team.
6. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, or other charges may apply depending on the destination country and the shipping arrangement.
Responsibility for these charges will be determined by the applicable checkout disclosures, shipping terms, and local laws.
Please review the information provided for your destination before completing your purchase.
We do not promise that every international shipment will be exempt from customs charges.
7. Delayed Shipments
Although we make reasonable efforts to fulfill orders promptly, delivery may occasionally be delayed due to carrier operations, customs procedures, severe weather, public holidays, or other circumstances.
If your order is delayed beyond the applicable delivery estimate, please contact us so that we can help review the available tracking information.
Any remedies required by applicable law remain available to you.
8. Lost or Missing Packages
If your package appears to be lost or has not arrived within the expected delivery period, please contact us.
Include your order number and tracking information, if available.
We will review the situation and, where appropriate, coordinate with the shipping provider to investigate the shipment.
Any replacement, refund, or other resolution will be handled in accordance with the circumstances, our applicable policies, and consumer protection laws.
9. Incorrect or Damaged Deliveries
If you receive the wrong item or your order arrives damaged, please contact us as soon as reasonably possible.
Provide your order number and photographs of the item or packaging where appropriate.
We will review your request and explain the available resolution.
Nothing in this policy limits your legal rights concerning damaged, defective, or incorrectly supplied products.
10. Delivery Address Changes
If you need to change your delivery address, contact us immediately after placing your order.
We will make reasonable efforts to assist if the order has not yet been dispatched.
Once a shipment has been handed to the carrier, address changes may depend on the carrier’s available services and may not be possible.
11. Contact Us
For questions about shipping, delivery, tracking, or missing packages, please contact:
Store Name: Forestira
Email: assistance@forestira.top
Please include your order number to help us assist you more efficiently.
Thank you for shopping with Forestira.