Last Updated: October 20, 2026
At Forestira, we want you to feel confident when shopping for your perfect evening gown. If you have a concern about your purchase, our customer support team is here to help.
Please review the following policy before requesting a return or refund.
1. Contact Us Before Returning an Item
To initiate a return or report a problem with your order, please contact us before sending any item back.
Email: assistance@forestira.top
Please include the following information in your email:
- Your order number
- The item you wish to return
- The reason for your return
- Clear photographs, if the item is damaged, defective, or different from the item ordered
Our customer support team will review your request and provide the applicable return instructions.
Please do not send items to an address that has not been confirmed by our support team.
2. Return Eligibility
To help us process your return, please ensure that the item meets the applicable return conditions.
Generally, eligible items should be:
- Unworn and unused.
- Unwashed and unaltered.
- In their original condition, with original tags and accessories where applicable.
- Returned with the original packaging where reasonably possible.
- Accompanied by valid proof of purchase or order information.
Evening gowns should be tried on carefully and kept free from makeup, perfume, deodorant stains, damage, and other signs of wear.
Items that have been worn, washed, altered, damaged after delivery, or returned in an unacceptable condition may be ineligible for a change-of-mind return where permitted by applicable law.
These conditions do not limit any mandatory rights you may have if an item is defective, damaged, incorrectly supplied, or not as described.
3. Return Timeframe
If you wish to return an eligible item, please contact us within the return period stated on the applicable product page, at checkout, or in other applicable store disclosures.
Your statutory rights under applicable consumer protection laws remain unaffected.
If you are unsure whether your order qualifies for a return, please contact us at assistance@forestira.top.
4. Items That Arrive Damaged, Defective, or Incorrect
We want you to receive the item you ordered in the expected condition.
If your evening gown arrives damaged, defective, or different from the item you purchased, please contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs showing the problem, if applicable.
We will review the information and explain the available resolution under our policies and applicable law. Depending on the circumstances, the resolution may include a replacement, repair, refund, or another legally required remedy.
We will not use this policy to exclude rights that cannot legally be excluded.
5. Change-of-Mind Returns
If you change your mind about an eligible purchase, please contact our support team to confirm the return procedure.
The availability of a change-of-mind return, the applicable timeframe, and responsibility for return shipping costs depend on the terms disclosed for your order and any mandatory consumer rights that apply.
Please obtain return authorization and instructions before shipping the item back.
6. Return Shipping Costs
For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law and as disclosed in the applicable return terms.
If an item is confirmed to be defective, damaged on arrival, incorrectly supplied, or otherwise eligible for a remedy for which we are responsible, we will handle return shipping costs as required by applicable law and the circumstances of the case.
Please contact us before arranging return shipping so that we can provide the appropriate instructions.
Original shipping charges, customs duties, taxes, and other fees will be handled in accordance with the terms applicable to your order and relevant legal requirements.
7. Refund Processing
Once an authorized return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be issued to the original payment method unless another method is agreed upon and permitted by law.
The time it takes for the refund to appear in your account may depend on your payment provider, bank, or card issuer.
Any legally required refund deadlines will apply regardless of this general processing description.
We will provide further information if additional action is needed to complete your refund.
8. Exchanges
If you need a different size, color, or style, please contact us at assistance@forestira.top before returning your item.
Exchange availability depends on stock levels and the applicable terms of your order.
If an exchange is unavailable, we will explain any alternative options available under our policies and applicable law.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible and include your order number.
We will review the order status and let you know whether cancellation is possible.
Once an order has been processed, dispatched, or delivered, cancellation may no longer be available. In that case, you may be able to request a return under the applicable return terms and consumer protection laws.
Nothing in this section limits any mandatory cancellation or withdrawal rights you may have.
10. Non-Returnable Items
Certain items may be excluded from change-of-mind returns where permitted by applicable law and where the exclusion has been properly disclosed.
Any applicable exclusions will be communicated before purchase or in the relevant product terms.
No exclusion under this policy is intended to remove mandatory rights relating to defective, damaged, incorrectly supplied, or misdescribed goods.
11. Consumer Rights
This policy is intended to operate alongside applicable consumer protection laws.
Depending on your country or region, you may have statutory rights relating to returns, cancellations, defective products, refunds, and delivery.
Nothing in this policy is intended to exclude, restrict, or replace rights that cannot legally be excluded or limited.
Where applicable law provides greater protection than this policy, the applicable legal requirements will prevail.
12. Contact Us
If you have questions about returns, refunds, exchanges, or order cancellations, please contact us.
Store Name: Forestira
Email: assistance@forestira.top
Please include your order number in your message so that we can assist you more efficiently.
Thank you for shopping with Forestira.